Basic conflict alerts in shiftplan

In this article I'll show you how you resolve basic shift conflict alerts step-by-step. You can enable conflict alerts in your shift plan, to for example spot errors like overlapping shift of the same employee before publishing your shift plan or you can identify role mismatches of the shift's requirements and the skillset of the respective employee in order to stay compliant with rules and regulations. 

Learn here everything about selecting roles for your employees. 

TABLE OF CONTENTS

• Identify conflicts 
• Enable and disable shift conflicts
• Publish a conflicted shift or resolve conflicts 

Identify conflicts 

• Go to the Shiftplan.
• Open schedules to edit your shift plan.
• Schedule your shifts as usual in the weekly or monthly view.
• Identify Shift Conflicts
• A red-bordered field with the note Conflicts will appear in the upper right corner if there’s a conflict
• Click on Conflicts  to review the shifts in question
• Then, select one red-bordered shift to open the detailed view.

Enable and disable shift conflicts

• Go to Shift Plan > Settings > Conflict alerts

Dependant of the type of shift conflict:

• Disable the toggle for Shifts should match profile roles
• Disable the toggle for Overlapping shifts

Publish a conflicted shift or resolve conflicts 

When conflicts in your shift plan arise you have basically two options:

Option 1: Publish the shift with a conflict - Confirm that you want to publish the shifts with a conflict.

• Go to Shift Plan > Settings > Conflict alerts

• Check the box Allow to publish shifts with this conflict

The shift planner is now still alerted but can still publish a shiftplan that contains conflicted shifts 

Option 2: Edit the shift

Resolve the conflict by, editing it, assigning it to a person who meets the role requirements or is free for the time of the shift or delete the shift.

• Regardless of the option you choose, click Publish to finalize and publish your shift plan.